Website-Terms and Conditions

When booking with Voss Autodesign, you should read and agree to the terms and conditions online or in store. Once an appointment has been made, you are bound under the terms and conditions herein. An agreement form will be explained and provided for you to sign before any work is carried out on your vehicle.
End-Voss Autodesign offer a professional and high-quality service guaranteed. Every time.

Voss Autodesign provides a professional and high-quality service guaranteed. After your detailing solution conducted on your vehicle is completed, the customer must inspect all the work carried out along with the detailer, prior to the vehicle leaving the premises. Any issues must be rectified before both the detailer and customer leave the premises. Any issues brought up after this moment, will incur additional charges based on travel time and cause of problem.

When booking you vehicle at Voss Autodesign a 10% deposit is required for works that are over £100. This fee is non-refundable.

Our quotations are valid for 30 days and prices could vary after this period. Once the initial decontamination is complete if further work is required Voss Autodesign will notify the customer of this and there could be additional fees.

“The Agreement/Contract”: Refers to these Terms and Conditions set out below.
“The Company”: Refers to Voss Autodesign who’s registered and trading address is Unit 3 Leeway Court, Newport, NP19 4SJ, or any company, firm or individual or person it appoints as its agents. “The Premises”: Refers to the whole Voss Autodesign unit located at Unit 3 Leeway Court, Newport, NP19 4SJ, and any other premises that may be occupied by Voss Autodesign to conduct its services. “The Vehicle”: Refers to any car, bike, van, caravan, motorcycle or any other form of transport accepted by Voss Autodesign.“We/Us”: Refers to Voss Autodesign Limited.

“The Supplier/detailer/operative”: Refers to the person employed by Voss Autodesign, who has been instructed to complete or carry out the service on a customer’s vehicle.
“The Customer/Client/you/your”: Refers to any individual, firm, company or other party with whom the Company contracts.
“The service”: Refers to the detailing solution/service which will be carried out on the customers’ vehicle.
“The email address”: Refers to the email address that is entered or provided by the customer to the company.
“The Booking”: Refers to the request for the service or goods as provided by the Company.
“The Confirmation of Booking”: Refers to the email confirmation that will include the following details:
A. The date and time on which the service shall be carried out.
B. The location for the service to be carried out.
C. The detailing service specification or other services to be completed by the company.
D. The estimated time scale within which the company will complete the detailing service.
E. The vehicle and its details that the service is being carried out upon.
F. The price for the Service.
“The keys”: Refers to the key/fob to the customer’s vehicle in which the service is being carried out upon.
“Inspection Booklet”: Refers to the booklet used throughout the process on a vehicle from beginning to end to note any damages, corrections and finishes. This is then signed by both the detailer and customer before the vehicle leaves the Voss Autodesign premises.

The Agreement may not be assigned or transferred.
Formation of Agreement
The agreement between Voss Autodesign and the customer, comprises of the confirmation of booking and the agreement to the terms and conditions. Before commencement of the service, the customer and the supplier must agree to the services to be carried out on the customer’s vehicle and the price payable for such services. Any other terms proposed by the customer are excluded.
Acceptance of Terms.
In entering or using the services, you confirm that you have read, understood, and agree to be bound by this Terms of Service Agreement (“Agreement”) and to the collection and use of your information. These terms and conditions apply to all visitors, users, and others who access the service.
Please read this Agreement carefully to ensure that you understand each provision. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates.
These Terms may be updated by us at any time, and by continuing to use the website, you accept the Terms as they apply from time to time. Any changes to the terms take immediate effect from the date of their publication on our website. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time for any reason.
The information provided on the Site is not intended for distribution to or use by any person or entity. Anyone who chooses to distribute this information are solely responsible for compliance with the law, where legislations are applicable.

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

Payment may be made by cash, cheque, debit or credit card, or Gift Certificates (certified by Voss Autodesign).
​Payment Terms
In the absence of approved credit facilities, payment in full is due on completion. The Company reserves the right not to release a vehicle back into the client’s possession until payment is made in full. Your vehicle shall remain at the Voss Autodesign premises until full payment has been received and as such may incur extra charges for storage at a daily rate of £4.50 per day or part day.
Any card declined will lead Voss Autodesign to ask the customer to find a solution for the payment of the service provided.
Payment for all services must be paid on completion of work carried out prior to the detailer leaving the job. We do not have an online payment option through our website.
Payment must be agreed by the customer prior to us taking possession of your vehicle and by leaving your vehicle with us you are agreeing to the payment discussed and thereby have agreed to these Terms and Conditions.
All charges for processing payments are non-refundable regardless of the circumstances.
The Price payable and payment terms in respect of an order for services shall be specified in advance and confirmed within the ‘Confirmation of Booking’.
We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Voss Autodesign requires a 10% deposit of each service and/or package carried on any vehicle. If a deposit is not received in the time frame stated, the company has the right to cancel the booking.
Estimates are valid for 28 days from the date given. If instructions are not received from a customer (in response to an estimate rendered) within 28 days, the estimation will no longer be valid.
All estimates by the Company are subject to change caused by variations to the Company of labour, material and spare parts at the date of estimate.
In the event of any variation occurring before or after acceptance of the estimate, the Company may ask as a requirement of the Customer to pay on completion of the work any increase due to such variation.

Credit Card Payment
Before credit facilities can be approved, the Client will provide the Company with full address, telephone/fax number, e-mail address and contact name of its accounts department.
Where credit facilities exist, payment in full is required within 7 days from date of invoice unless otherwise agreed or finance option is used.
Invoices outstanding beyond normal credit terms will be passed to a debt recovery agent, and will be subject to a surcharge of £100 per invoice outstanding.
Please note there is a 2% transaction fee for all credit cards.

We have a minimum call-out charge that varies by location.
A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, faeces, excessive dirt, mould, sand or other hazardous materials.
Our prices are based on detailing service/package, vehicle type and condition of the vehicle and will be advertised as a FROM price.
Voss Autodesign reserves the right to amend any price during the detailing analysis stage should it differ from the original estimate.
Voss Finance Payment Plan – Control and Qualification Policy
For all Voss Clients using credit or debit cards must be able to provide:
Credit Card in the client’s name
Full Driver’s License
A minimum of 2 forms of contact details including telephone number and email address
A copy and proof of client’s address
A non-refundable 10% deposit on all services and packages
For all Voss Clients using the finance method must be able provide the above and go through a qualifying period.
Please note: If you are buying a Voss package as a gift for someone, please contact us to discuss.

Gift Certificates
Gift Certificates can only be used once per vehicle per service.
Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
The final price for services rendered may exceed the value of this gift certificate.
Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
Each gift certificate has a deadline. Please check with Voss Autodesign for deadlines.

You will be able to book a detail service from Voss Autodesign without registering.
Any service will be booked in co-operation with the Company, who will advise in most cases of the appropriate service based upon the information provided by the customer. Should the customer choose a lower service than is appropriate for the condition of the vehicle or than is recommended by the Company, the Company will not warrant to the lesser services effectiveness.
The booking is not confirmed until a ‘Confirmation of Booking’ has been emailed to the address as provided by the customer.
It is the responsibility of the customer to ensure receipt and accuracy of the email confirmation of booking.
Voss Autodesign will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with Voss Autodesign.
We cannot guarantee any firm times when accepting your booking.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfil the detailing type
We reserve the right to use any independent contractor to undertake your vehicle detailing and may need to change the detailer at short notice without penalty.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure at short notice without penalty.
Voss Autodesign reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
Voss Autodesign reserves the right to refuse or deny customer demands above and beyond the booked detailing.
All orders placed require address, package, and vehicle condition verification.
Appointment arrangement can be made between the client and Voss Autodesign over the phone, email, in person or online. Our team will reply to the booking within a short time frame. Appointments will be confirmed by text/email prior to the appointment.
The Company reserves the right to cancel a booking at any time prior to booking due to non-availability of staff; or where no such payment has been received.
The vehicle may be booked without being seen in advance by the company, and as such the level of service and estimated completion time may alter. Any alteration of service will be advised of but not compulsory and will not be charged for or proceeded with, until the agreement of the client has been sought.
The customer will not interrupt nor interfere with the Company during the completion of the service. Should the customer delay the completion of the service by the Company or remove the vehicle before its completion, the Company reserves the right to terminate the service forthwith, without completing the remaining outstanding specification or provide any refund.
Upon completion of the service the customer will be asked to inspect the vehicle and confirm that the service has been completed to the specification as explained by the Company.
Should the Customer be unsatisfied with completion of the service, the Customer is required to detail the points to Voss Autodesign and allow the detailer to rectify the points.  In the event that the Customer cannot be present at the completion of the service, such points should be detailed in writing with accompanying photographs and must be received and acknowledged by the customer within 24 hours of the completion of the service. Once agreed by the customer the vehicle is to leave the premises.
If you provide any information that is false, inaccurate, outdated or incomplete, or if Voss Autodesign has reasonable grounds to suspect that such information is false, inaccurate, outdated or incomplete, Voss Autodesign. has the right to terminate your account, suspend or terminate your detail order(s), and prohibit any and all current or future use of the Site and Services (or any portion thereof) by you.

Refund policy
Voss Autodesign do not accept advanced payment before we start the work, with the exception of Gift Certificates.
We give our customers service for detailing the job and the price includes travel, time, labour, chemical and machinery costs and other related business costs. Once the detailing service is completed the customer is given the opportunity to inspect the vehicle. Once the customer has and acknowledged and is satisfied with the services, they are legally bound to pay the full payment to Voss Autodesign.
We give customers enough time to assess our work and do the payment. Once the sale is completed customers cannot acquire any refund for the service already provided. This is a service industry and once the service is already provided and completed no refund for change of mind or unsatisfactory work. Refund will only be accepted before our service is provided in cases like gift voucher or client has already paid in advance before the commencing of the job. In these cases, refund will only be provided considering the above cancellation policy with original receipts provided.

If the Customer wishes to cancel FOR ANY REASON, they must give at least forty eight hours notice in writing and this must be acknowledged in writing by the Company forty eight hours before the booked date. Failure to do so will incur a cancellation charge in all cases which may be up to 100% of the cost of the service.
Same day appointments that are cancelled will incur a charge of 25% of the service cost.
For cancellation our charges are:
48 hours before the due time won’t incur any charges.
24 hours before the due time will incur 10% cancellation fees to the agreed price.
12 hours before the due time or on the day will incur 25% cancellation fees to the agreed price.
We hold your specific appointment day and time for you and cannot schedule other customers in this window and because of this our cancellation fee is as follows:
The cancellation fee for not cancelling up to the 24-hour cancellation window is 25% of your requested detail.
You must cancel your booking directly with Voss Autodesign.
If the weather is bad and you need to reschedule your appointment there are no cancellation fees IF appointment is rescheduled (rescheduling a detail does not allow for a new 24-hour cancellation window as it creates a loophole) and is subject to soonest availability of the detailer.
If the Client (a) commits a breach of contract, or (b) fails to make a payment on the due date, or (c) becomes insolvent or has a receiver or liquidator appointed then, in any such case, the Supplier shall be entitled to end the contract and recover all the Supplier’s costs and losses including loss of profit up to the termination date
Voss Autodesign reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
Voss Autodesign reserves the right to alter or amend a booking time/date without penalty but wherever possible will inform the customer via the contact details provided by the customer.
Voss Autodesign reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.
Voss Autodesign reserve the right to take full payment if a booking is cancelled on the day without prior agreement

Your Responsibilities
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
All vehicles are detailed at the customers own risk and must be able to withstand general detailing processes.
Voss Autodesign do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
The Customer must ensure prior to arrival of the Company that sufficient fuel is contained within the vehicle to enable the engine to be started and run and the vehicle to be moved should the need arise. The customer hereby accepts that should the vehicle be required to be moved at the sole discretion of the Company, that the Company is hereby authorized to do so, though liability for such movement or the revised location remains with the customer. The Company is however not providing a warranty that it will move the said vehicle.
If you have any errors in your information, reply to your detail confirmation e-mail with the corrections. If we’re unable to perform a detail because information is incorrect about your detail order, you are liable for applicable cancellation fees.
Voss Autodesign will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered
Any illegal substances or items that are found in the Customer’s Vehicle will immediately result in the Service being terminated and such Vehicle will be secured and the relevant authorities notified. It is not the Supplier’s responsibility to notify the Customer of this should it occur
Child seats should be removed by you prior to your vehicle being left with us, however if they are not, we cannot be held responsible for removing these and therefore they will remain in the vehicle and we will valet / clean around them or placed in the boot, dependent on the service being carried out. Voss Autodesign staff or management will not put car seats back into the vehicle and therefore you must ensure that your child seats are secure before using them, Voss Autodesign cannot be held liable for injury or loss caused by you not re-securing your child seat(s). Child seats must be refitted by you, we will not be able to refit seats under any circumstances.
Service Guarantee
If there is probable and clear cause that the detailer did not fulfil the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
In the case a customer wants to make a claim after the vehicle has left the premises, they must email pictures of the claimed area to
If there is probable and clear cause that the detailer did not fulfil the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
Some issues may require services beyond those you ordered. Refusing the services recommended by Voss Autodesign may invalidate the service guarantee.
Only services included in your order and additional services authorised by Voss Autodesign are covered under our service guarantee. Any services not authorized by Voss Autodesign are at customer’s own risk.
Voss Autodesign does have Motor Vehicle insurance to cover your vehicle whilst it is being driven by one of our operators.
As part of a detailing process, high pressure machine, buffing machine, vacuum and shampoo machines are used without which our jobs cannot be completed. Once interior detailing is completed, Voss Autodesign does not take any responsibility for seats still wet, carpets still wet and condensation in any electrical or related areas. The period of time that the treatment will last is dependent on the type of treatment performed and what environmental conditions the vehicle is exposed to.
When cleaning an engine bay Kudos Car Care only perform a mild steam clean and wipe off dust. No high pressure water will be used to clean the engine. If customer needs engine degreased and high pressure cleaned then they have to give written permission to Kudos Car Care prior to the work and no liability will be taken for any problems arising from this service.

Every endeavour will be made to provide the service by the estimated time, but the Company shall not be liable for any delay in completing the service such a valid reason occurs. Time shall not be of the essence in respect of this clause.

Where in any case a driver who, so far as the Company is aware has the authority to collect the vehicle through the customers’ authority, the Company shall not be responsible to the Customer for any loss of damage resulting, on the grounds that such driver had in fact no such authority, and this notwithstanding that delivery may have been made without payment of the Company’s account. It shall not be obligatory upon the Company to seek confirmation of the authority of any person reasonably believed to be then or to have been at some time, connected with the Customer.
If a vehicle is not collected, the Company may charge reasonable storage costs at a rate of £4.50 per day or part day, in respect of the vehicle from the date of completion of the repairs until collection.

The Vehicle
Voss Autodesign will carry out a vehicle analysis, inspection and evaluation prior to commencement of work. This is not only to protect us but to protect you the customer as well. All Vehicles will be checked over for any dents/scratches before the service takes place. We will not be held responsible for any damage to your vehicle arising from ill fitting trim, loose or faulty parts Please make us aware of any problems before we start your valet or detail.
Our determination of the size category or degree of time required to complete the work shall be final and binding.
Vehicle Accessories
All vehicle accessories such as headlight covers, bonnet guards, vent visors and weather shields must be removed by the customer prior to commencement of work. The customer must remove any personal items from the interior of the vehicle including the boot. Voss Autodesign will not be held responsible for any loss or damage to personal items, anything which is not removed will be cleaned around that area. Any items found in the vehicle will be returned.
If you have booked an interior valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area.
Keys-You confirm that you have a spare set of keys for your vehicle and that we shall not be liable for loss or damage caused to you or the vehicle by our losing the keys or locking them in the vehicle.
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of service, as explained in ‘Your Responsibilities’.
Whilst every effort is made to ensure that valeting services are carried out to the highest possible standard, the Client is advised to check the vehicle (s) on completion of the valet. If there is any cause for dissatisfaction, the Client should point out the discrepancy to Voss Autodesign, who will endeavour to correct it.
Older vehicles
Vehicles over 4 years old may be subject to weaker plastics and therefore we agree to provide a service to the vehicle, however, we will not be held liable for any damage and the vehicle is serviced at your risk.

Voss Autodesign Communication
We may ask you where you heard about Voss Autodesign in order to measure our marketing strategies
We may conduct customer satisfaction surveys, which is optional for the customer to conduct.
Voss Autodesign will send you SMS text message and/or email to confirm your booking, any other relevant information, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Voss Autodesign is not responsible for any of these potential costs.
All inbound and outbound customer service calls may be recorded for quality assurance.


Voss Autodesign not retain client’s credit card details on file after a service is complete. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The contract between Supplier and Client is governed by English law. Products
The products that Voss Autodesign use are specifically designed for use on vehicles, we cannot be held responsible for any damage caused to your vehicle through the use of these products. We take every care when using these products. In some products there are chemicals used which are hazardous, therefore we respectfully request that clients do not stand next to a vehicle whilst it is being washed and utilise our waiting area, alternatively remain at a minimum of 30ft away from the vehicle, any harm or injury caused by products splashing on to a client due to the above not being adhered to cannot be the responsibility of Voss Autodesign and is at the clients risk entirely.
Exclusion Zones and Notices
The Supplier cannot be held responsible for any person or persons entering the Premises and causing injury to themselves due to slippery floors or obstructions. The notice inside the Premises should therefore be noted. It should also be noted that the public are not permitted to enter the work bay areas at the Premises without prior permission of the management of the Supplier and the waiting area situated at the entrance of the Premises is for the use by the Customer.
Independent Contractors
The Supplier and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. The Supplier may, in addition to its own employees, engage sub-contractors to provide all or part of the Services being provided to the Customer and such engagement shall not relieve the Supplier of its obligations under this Agreement.
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
Voss Autodesign warrants that the Services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices. Except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Services to be provided by the Supplier.
The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that the Services provided by the Supplier in accordance with the agreement between the parties infringes a patent, copyright or trade secret or other similar right of a third party.

The Supplier will not have any liability to the Client if prevented from performing the contract on account of force majeure which includes, but is not limited to weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour.  In any of these circumstances, the Supplier reserves the right to cancel or suspend the Services.
In the event of an act of God, war, invasion, act of foreign hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the Company shall be relieved of liabilities incurred under any contract with the Client wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statute, rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorised authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.

The Supplier shall offer a five (5) year warranty (from the date of purchase) (“Warranty Term”) on paint protection film (“PPF”) that has been manufactured and installed by the Supplier’s team of certified installers. The warranty will cover the Customer’s film against yellowing, crackling or lifting of the surface of the Customer’s Vehicle for the Warranty Term. The warranty shall not cover damage to PPF caused by accidents or collisions, intentional misuse or ordinary wear, neither does it cover damage, dents or chips to the protected surface or film caused by impact of rocks or other debris.
The Customer agrees that any templates of PPF belonging to the Supplier are for the sole use of the Supplier and will not be used by the Customer for its own benefit under any circumstances.
Any PPF the Supplier agrees to replace, which is covered by the warranty, will be done so at no extra cost. In such case, replacement of damaged film is the exclusive remedy and liability shall not extend to any other damages, incidental, consequential or otherwise. PPF that is not covered by this warranty may be replaced at an additional cost to be agreed between the Supplier and Customer.
The Customer should be aware that PPF is resilient to certain industry standard automotive car care products (please refer to the Supplier’s ‘After Care’ documentation for further information). However, some chemical cleaners may harm the PPF. In such circumstances, any damage would not be covered under the warranty.
If the PPF is found to be damaged and upon the Supplier’s inspection of the damaged PPF and determination that such damage falls within the scope of the warranty, the Supplier shall arrange for the PPF to be replaced at no cost within sixty (60) days at the Premises.
In the event the Supplier is unable to replace the warranted product due to its discontinuation or unavailability, the Supplier agrees to replace the product with a comparable product or shall reimburse the Customer with the purchase cost as indicated on your proof of purchase, and at our sole discretion.
In the event the Supplier determines that any damage is not covered by the warranty, the Supplier agrees to notify the Customer of such circumstance and of service alternatives that may be available to the Customer on a fee basis.
For the avoidance of doubt, replacement products, once installed, are covered by the warranty for the remaining period of the warranty only.
The warranty is non-transferable and will terminate if the Customer sells or otherwise transfers the warranted product to a third party.
The warranty will not cover problems with a warranted product due to normal wear and tear. It also does not cover problems with a warranted product resulting from external causes such as accident, abuse, misuse, mishandling, collision, alteration, negligence, fire, theft, vandalism, riot, explosion, natural disaster, or other acts of God. Moreover, it does not cover any problems resulting from usage of a warranted product that is not in accordance with ‘After Care’ instructions or resulting from a failure to follow product instructions or a failure to perform preventative maintenance to or parts replacement for your Vehicle as suggested by the manufacturer in its maintenance schedule. Finally, it does not cover warranted products for which the Supplier has not received full payment.
For the avoidance of doubt, the Supplier shall not be responsible for any derived costs as a result of a warranty claim, such as fuel, loss of earnings, or other consequential losses or costs.
The warranty is a product warranty and not insurance and is limited to one claim.
For the avoidance of doubt, any part of your Vehicle that has been damaged by means not covered under the warranty that has also been damaged intentionally, damage which would otherwise be covered under the warranty if caused unintentionally, will not be covered under the warranty.

Limitation of Liability
Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
For the avoidance of doubt, the Supplier shall not be held liable for the following:
Damage or loss to the Customer’s Vehicle resulting from acts of third parties who are neither employees or persons acting under the instruction of the management of the Supplier;
Damage or loss to the Customer’s Vehicle if such Vehicle is left outside our premises before or after our usual opening hours;
Loss or damage to the Customer or the Customer’s Vehicle caused by us which is attributed to defects, damage or weakness in the Customer’s Vehicle which has not been disclosed to the Supplier, irrespective of whether such defects were previously known to the Customer;
Nothing in this Agreement shall exclude or limit the Supplier’s liability for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or sub-contractors.

Either party may terminate this Agreement forthwith by notice to the other party if:
The other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;
he other party commits a material breach of this Agreement which cannot be remedied under any circumstances;
The other party passes a resolution for winding up, or a court of competent jurisdiction makes an order to that effect;
The other party ceases to carry on its business or substantially the whole of its business; or
The other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or com- position with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
The Supplier may terminate this Agreement at any time by providing 48 hours notice (oral or written) to the Customer.

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